Términos del servicio

 

Last updated: 06/06/2026

This website is operated by Cocuy Creations LLC. Throughout the site, the terms “we,” “us,” and “our” refer to Cocuy Creations LLC and/or Cocuy Coffee. By accessing our website, purchasing our products, or using any part of our online store, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, and Refund Policy.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not access the website, use our services, or purchase products from our store.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services online.

SECTION 1 - ONLINE STORE TERMS

By using this website, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have the consent of a parent or legal guardian to use this site.

You may not use our website, products, services, images, text, branding, or content for any unlawful or unauthorized purpose. You also agree not to violate any applicable laws, including intellectual property, privacy, consumer protection, and e-commerce laws.

You must not transmit viruses, malware, worms, harmful code, or any other technology that may damage, interrupt, or interfere with the operation of our website or services.

Any violation of these Terms may result in the immediate termination or restriction of your access to our website or services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any lawful reason at any time.

You agree not to copy, reproduce, duplicate, sell, resell, exploit, or misuse any portion of our website, services, products, product descriptions, photographs, branding, design, or content without our prior written permission.

We may update, change, suspend, or discontinue any part of the website, store, products, or services at any time without notice.

The headings used in these Terms are included for convenience only and do not limit or affect the meaning of these Terms.

SECTION 3 - ACCURACY OF INFORMATION

We do our best to provide accurate, complete, and current information on our website. However, we do not guarantee that all information on the site is always accurate, complete, reliable, or up to date.

Information on this website is provided for general informational purposes only. Product details, descriptions, images, pricing, availability, origin information, roast profiles, tasting notes, and other content may change at any time.

Tasting notes, flavor descriptions, roast descriptions, and product characteristics are subjective and may vary depending on harvest, roast batch, brewing method, water quality, grind size, storage conditions, and personal taste.

You agree that it is your responsibility to monitor changes to our website and policies.

SECTION 4 - PRODUCTS AND SERVICES

Cocuy Coffee may offer coffee beans, ground coffee, coffee-related products, merchandise, photography products, prints, digital content, or other products and services through this website.

Some products may be available exclusively online and may have limited quantities. We reserve the right to limit the quantities of any products or services we offer.

We reserve the right to modify, discontinue, or stop offering any product or service at any time without notice.

We make reasonable efforts to display product colors, packaging, labels, sizes, and images as accurately as possible. However, we cannot guarantee that your device or monitor will display colors or product images accurately.

Coffee is a natural agricultural product. Flavor, aroma, color, roast appearance, and availability may vary between batches, harvests, and origins. These natural variations are not considered product defects.

SECTION 5 - COFFEE PRODUCT INFORMATION

Our coffee product descriptions may include information about origin, region, variety, process, roast level, tasting notes, farm, producer, or related details. We make reasonable efforts to provide accurate information based on the information available to us from suppliers, roasters, producers, importers, exporters, or other partners.

We do not guarantee that every product detail will remain unchanged over time. Coffee availability, origin information, certifications, packaging, and labeling may change depending on supply, seasonality, production, and sourcing.

Unless expressly stated, our products are not intended to diagnose, treat, cure, or prevent any disease or health condition. Any information related to coffee, caffeine, antioxidants, wellness, energy, or lifestyle is provided for general informational purposes only and should not be considered medical advice.

If you have allergies, caffeine sensitivity, dietary restrictions, medical conditions, or concerns about consuming coffee or caffeine, you should consult a qualified medical professional before using our products.

SECTION 6 - PRICES AND PAYMENT

Prices for our products are subject to change without notice.

We reserve the right to correct pricing errors, product errors, promotional errors, or availability errors at any time, including after an order has been placed.

We may cancel or refuse any order if we believe the order contains an error, appears fraudulent, violates these Terms, or cannot be fulfilled.

You agree to provide current, complete, and accurate billing, shipping, and account information for all purchases made through our store. You agree to promptly update your information so we can process orders, complete transactions, and contact you when necessary.

SECTION 7 - ORDERS, CANCELLATIONS, AND AVAILABILITY

All orders are subject to acceptance and availability.

After you place an order, you may receive an order confirmation. Receiving an order confirmation does not guarantee that the order has been accepted, fulfilled, or shipped.

We reserve the right to cancel, limit, or refuse any order for any lawful reason, including suspected fraud, product unavailability, pricing errors, payment issues, shipping restrictions, or abuse of promotions.

If we cancel an order after payment has been processed, we will issue a refund according to our Refund Policy and the payment processor’s timelines.

SECTION 8 - SHIPPING AND DELIVERY

Shipping timelines, delivery estimates, and carrier information are provided for convenience only and are not guaranteed unless expressly stated.

We are not responsible for delays caused by shipping carriers, customs, weather, incorrect addresses, failed delivery attempts, holidays, natural disasters, or events outside our control.

You are responsible for providing a complete and accurate shipping address. If an order is returned, delayed, lost, or delivered incorrectly because of an incorrect or incomplete address provided by you, additional charges may apply.

Risk of loss may transfer to you once the order is delivered to the shipping carrier, unless otherwise required by applicable law.

For more information, please review our Shipping Policy: [Insert Shipping Policy Link]

SECTION 9 - RETURNS, REFUNDS, AND DAMAGED ITEMS

Returns, refunds, replacements, and exchanges are governed by our Refund Policy.

Because coffee is a consumable product, certain coffee products may not be eligible for return once opened, used, damaged after delivery, or otherwise not in resalable condition, unless required by applicable law or approved by us.

If your order arrives damaged, incorrect, or incomplete, you should contact us as soon as possible at [Insert Email] with your order number and photos of the issue.

We reserve the right to approve, deny, or request additional information for any refund, replacement, or exchange request.

For more information, please review our Refund Policy: https://cocuycreations.com/policies/refund-policy

SECTION 10 - DISCOUNTS, PROMOTIONS, AND GIFT CARDS

We may offer discounts, promotional codes, launch offers, referral offers, free shipping offers, or other promotions from time to time.

Promotions may be limited by date, product, order amount, customer, region, or other conditions. We reserve the right to modify, cancel, or refuse any promotion at any time.

Promotional codes may not be combined unless expressly stated. We reserve the right to cancel orders that misuse promotions or appear fraudulent.

Gift cards, if offered, are subject to the terms provided at the time of purchase and any applicable laws.

SECTION 11 - THIRD-PARTY SERVICES AND TOOLS

Our website may use third-party services, tools, payment processors, shipping providers, analytics providers, marketing tools, apps, or integrations.

We do not control all third-party services and are not responsible for their content, policies, practices, performance, errors, or availability.

Your use of third-party services may be subject to separate terms and policies from those third parties. You should review those policies before using their services.

SECTION 12 - THIRD-PARTY LINKS

Our website may contain links to third-party websites, products, services, social media pages, or resources that are not owned or controlled by us.

We are not responsible for reviewing or evaluating third-party websites, and we do not guarantee their accuracy, safety, content, availability, or practices.

Any purchases, communications, or transactions between you and a third party are solely between you and that third party.

SECTION 13 - USER COMMENTS, REVIEWS, AND SUBMISSIONS

If you submit reviews, comments, photos, feedback, ideas, suggestions, messages, testimonials, or other content to us, you grant us permission to use, reproduce, publish, display, edit, translate, and distribute that content for business, marketing, website, product, and promotional purposes, unless prohibited by law.

You agree that any content you submit will not violate the rights of any third party, including copyright, trademark, privacy, publicity, or other personal or proprietary rights.

You agree not to submit content that is false, misleading, unlawful, abusive, defamatory, obscene, threatening, discriminatory, spam, or harmful.

We may, but are not required to, monitor, edit, refuse, or remove user content at our discretion.

SECTION 14 - INTELLECTUAL PROPERTY

All content on this website, including text, images, photographs, graphics, logos, product names, designs, videos, layout, branding, and other materials, is owned by or licensed to Cocuy Creations, unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell, use, or exploit any of our content without our prior written permission.

The names “Cocuy Creations LLC, ” “Cocuy Coffee,” and related logos, marks, designs, images, and brand elements may not be used without our written permission.

SECTION 15 - PERSONAL INFORMATION

Your submission of personal information through our store is governed by our Privacy Policy.

Please review our Privacy Policy here: https://cocuycreations.com/policies/privacy-policy

SECTION 16 - PROHIBITED USES

You are prohibited from using our website, services, products, or content:

(a) for any unlawful purpose;
(b) to violate any local, state, federal, national, or international law;
(c) to infringe upon our intellectual property rights or the rights of others;
(d) to submit false, misleading, or fraudulent information;
(e) to harass, abuse, insult, harm, defame, threaten, intimidate, or discriminate against others;
(f) to upload or transmit viruses, malware, harmful code, or disruptive technology;
(g) to collect or track the personal information of others without authorization;
(h) to spam, phish, scrape, crawl, or use automated tools without permission;
(i) to interfere with the security or proper operation of the website;
(j) to impersonate another person, business, or entity;
(k) to misuse discounts, promotions, refunds, chargebacks, or customer accounts;
(l) for any obscene, abusive, fraudulent, or harmful purpose.

We reserve the right to terminate or restrict your use of the website or services for violating any prohibited use.

SECTION 17 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, delivery times, availability, images, or other content.

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice, including after you have submitted an order.

We also reserve the right to cancel or update orders affected by such errors, subject to applicable law.

SECTION 18 - DISCLAIMER OF WARRANTIES

We do not guarantee that our website, services, or online store will be uninterrupted, timely, secure, accurate, or error-free.

You agree that your use of the website and services is at your own risk.

Except as expressly stated by us, our website, services, and products are provided “as is” and “as available,” without warranties of any kind, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement, to the fullest extent permitted by law.

Some jurisdictions do not allow certain exclusions or limitations of warranties, so some of these limitations may not apply to you.

SECTION 19 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Cocuy Creations LLC, Cocuy Coffee, and our owners, members, managers, employees, contractors, suppliers, partners, service providers, and affiliates shall not be liable for any direct, indirect, incidental, punitive, special, consequential, or similar damages arising from your use of our website, services, or products.

This includes, without limitation, damages related to lost profits, lost revenue, lost data, business interruption, replacement costs, product misuse, shipping delays, website errors, or reliance on website information.

Because some states or jurisdictions do not allow the exclusion or limitation of certain damages, our liability shall be limited to the maximum extent permitted by law.

SECTION 20 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Cocuy Creations, Cocuy Coffee, and our owners, members, managers, employees, contractors, suppliers, partners, service providers, and affiliates from any claim, demand, loss, liability, damages, costs, or expenses, including reasonable attorneys’ fees, arising from:

(a) your breach of these Terms;
(b) your violation of any law or third-party rights;
(c) your misuse of our website, services, products, or content;
(d) your submitted content, reviews, comments, or feedback;
(e) your fraudulent, unlawful, or harmful conduct.

SECTION 21 - SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by law, and the unenforceable portion shall be considered severed from these Terms.

The remaining provisions shall continue to be valid and enforceable.

SECTION 22 - TERMINATION

These Terms remain effective unless and until terminated by either you or us.

You may stop using our website and services at any time.

We may terminate or restrict your access to our website or services at any time if we believe you have violated these Terms or engaged in unlawful, fraudulent, abusive, or harmful conduct.

Any obligations or liabilities that arose before termination shall survive termination.

SECTION 23 - ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping Policy, Refund Policy, and any other policies posted on our website, constitute the entire agreement between you and us regarding your use of our website, services, and products.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Any ambiguity in these Terms shall not be interpreted against the drafting party.

SECTION 24 - GOVERNING LAW

These Terms of Service and any separate agreements through which we provide products or services shall be governed by and interpreted according to the laws of the State of Utah and the laws of the United States, without regard to conflict of law principles.

SECTION 25 - CHANGES TO THESE TERMS

We reserve the right to update, change, or replace any part of these Terms at any time by posting updates on our website.

It is your responsibility to review this page periodically for changes.

Your continued use of the website or services after any changes are posted means you accept the updated Terms.

SECTION 26 - CONTACT INFORMATION

Questions about these Terms of Service may be sent to us at:

Cocuy Creations LLC / Cocuy Coffee
Email: support@cocuycoffee.com
Address: 32 West 200 South PMB 120, Salt Lake City, UTAH, 84101