Política de reembolso

Refund & Return Policy

Last Updated: June 05, 2026

Order Review Notice

To ensure accuracy and quality, all orders are reviewed before shipment. This helps us verify product details, confirm availability, and reduce the chance of mistakes. Orders are processed for shipping only after they have passed our internal review.

If we identify any issue with your order, we will contact you before proceeding.

Coffee Products

Due to the perishable nature of coffee, we do not accept returns on coffee products. However, we want you to have a positive experience with Cocuy Coffee.

If there is an issue with your order, such as receiving the wrong item, damage during shipping, or a quality concern, please contact us within 7 days of delivery.

Depending on the situation, we may offer:

A replacement shipment
Store credit
A refund on a case-by-case basis

To request help with an order, contact us at returns@cocuycoffee.com with your order number, photos if applicable, and a brief description of the issue.

Refund Processing

If a refund is approved, it will be issued to the original payment method used at checkout. Please allow time for your bank, credit card provider, or payment processor to complete the refund.

Shipping Costs

Original shipping costs are non-refundable unless the issue was caused by an error on our part, such as sending the wrong item or a damaged product.

Contact Information

Questions about this policy may be sent to:

Cocuy Coffee
Email: returns@cocuycoffee.com